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Terms & Conditions

Effective Date: 01/09/2025
Website: www.ramgoldbharat.com
Brand: RGB Silver (Ram Gold Bharat Pvt. Ltd.)

By accessing or purchasing from RGB Silver, you agree to abide by the following Terms & Conditions. Please read them carefully before using our website or making a purchase.

1. General

  • These Terms & Conditions apply to all users of our website and customers of RGB Silver.

  • We reserve the right to update or modify these terms at any time without prior notice.

  • Continued use of our website constitutes acceptance of the updated terms.

2. Product Information & Authenticity

  • All products sold by RGB Silver are authentic silver jewellery, crafted with care.

  • We make every effort to display product images, details, and prices accurately; however, minor variations in color, size, or finish may occur due to screen settings, photography, or handcrafted nature.

  • Silver is a natural metal and may tarnish over time due to exposure to air, water, perfumes, sweat, or chemicals. This is a natural property of silver and is not considered a defect.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • We reserve the right to revise prices at any time.

  • Payments are accepted through secure third-party gateways (e.g., Razorpay, Stripe, PayPal). RGB Silver is not responsible for any errors or breaches outside our payment gateway system.

4. Shipping & Delivery

  • Shipping policies are outlined in our Shipping Policy.

  • Estimated delivery timelines are provided but may vary due to logistical issues, customs delays, or unforeseen circumstances. RGB Silver will not be held liable for delays beyond our control.

  • Risk of loss or damage passes to the customer once the product is shipped.

5. Returns, Exchanges & Refunds

  • Due to the hygienic and handcrafted nature of jewellery, returns/exchanges are accepted only for defective or wrong items delivered.

  • Minor variations in finish, size, or weight do not qualify as defects.

  • Refunds, if applicable, will be processed as per our Returns & Refund Policy.

6. Care & Maintenance Risks

  • Customers are responsible for proper care of their silver jewellery.

  • Exposure to water, perfumes, chemicals, or rough handling may cause tarnish, scratches, or damage. RGB Silver is not liable for jewellery damage caused due to mishandling.

  • We recommend regular cleaning with a soft cloth and proper storage in a dry place.

7. Liability Limitations

  • RGB Silver is not responsible for:

    • Allergic reactions caused by silver or alloys used in jewellery.

    • Tarnishing or wear-and-tear over time.

    • Misuse or mishandling of jewellery after purchase.

    • Third-party errors (shipping partners, payment gateways, customs).

  • Our total liability, if any, is limited to the value of the purchased product.

8. Intellectual Property

  • All website content, including images, designs, logos, and product descriptions, are the intellectual property of RGB Silver (Ram Gold Bharat Pvt. Ltd.).

  • Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Governing Law

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes shall be subject to the jurisdiction of the courts in Rajkot, Gujarat, India.

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